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Our Values

In Fides you can trust

Fides, “trust” in Latin, is not only our name. It is our daily priority that we enhance day by day with our values.

Experience

For over 18 years, we have been working in Credit Management and Collection. The skills and competence we have developed over the years are proven by the long-lasting relationships we have built with some of the main Italian companies in Financial, Banking, Commercial and Utilities sectors.

Flexibility

One of our strong points is the ability to adapt ourselves to the requirements and needs of every single customer. Fides ensures the highest reliability in the implementation of our customer's corporate standards and style, in any service we are required to provide.

Efficiency

We like working rapidly and efficiently, setting up collection teams and recovery plans in a very short time. We can quickly adjust ourselves to our customers’ procedures and information systems, in order to ensure excellent service levels at all stages. Data are therefore acquired, transmitted, controlled and transferred to the reporting systems. Our operational procedures allow us to obtain the best collection performances, always and fully responding to our customers’ expectations.

Reliability

We have built a constantly evolving and improving operational model, thanks to on-going investments in information technology, revision of procedures, quality control, human resources. We want our customers to be sure they entrusted their Credit Management to the most qualified people.

Development and innovation

We always look ahead: our ambition is to anticipate the needs of the market and the customers as well; for this reason, we invest in development and innovation, not only through technology evolution: we do that everyday, by optimising our collection methodologies, making them quicker, safer and more efficient.

Fides operates under the authorization and control of the Italian HOME OFFICE (Italian Ministero dell’Interno), license issued by the Police, in a strictly regulated context (art. 115 of TULPS, Testo Unico Leggi di Pubblica Sicurezza).
Fides uses an internal code of professional ethics that sets the parameters for the correct development of the debt collection activity, protecting customers and debtors.
It is affiliated with UNIREC (Italian National Union of Companies Protecting Credit, affiliated to Confindustria), Ebitec (Italian National Bilateral Body for Credit Protection, founded by Unirec and Adiconsum) and implements a quality management system certified by ISO 9001:2008 (cert. 28365/12/S).

Extrajudicial Collection: Epistolary, Phone, and Door-to-door Collection.

Judicial Collection

Credit Management Consulting

For further information, please, contact us